Retail / Consumer Goods

Successful retail businesses need to react quickly to ever changing customer demands and platforms. You have many potential customer touch points and corresponding technologies, headcount, office space, etc., to continue to meet your ever changing needs.

Whether you are an established retailer or a growing, web-based storefront you have customers who need to reach you on their terms, through their desired channel. That can be by phone, chat, text, website, fax, social media or email. Instead of trying to build and manage it on your own, or manage the volume spikes and seasonality, we will work with you to find the partners who can be an extension of your company and brand.

WorldShoring has put together the right vendor partners who understand and are experienced in creating the right customer experience across all of your customer touch points.