Email support is a primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services.
Many companies take the approach that since email is not a real time customer interaction that the customer is willing to wait longer for answers than someone who places a phone call. Today’s customers use email and expect the same sense of urgency of a phone call.
We can help you with your email needs and will help you bring your customer service to the age of near real time email interactions. Contact us today and we will help you decide if a quicker, more consistent email response is right for your organization.