WorldShoring is a US company assisting companies big or small to source their customer contact needs to US, nearshore or offshore call centers, contact centers or BPO centers. We only enlist the best Customer Service, Sales, Chat, and business process providers and match your unique needs to the best fit providers supporting your industry.
How We Help
WorldShoring mitigates the risk of outsourcing by leveraging our national and international network of service bureaus and helping clients select the best fit providers for Customer Service, Sales, Chat, and other business processes supporting their customer experience. Our clients tell us we get the job done differently than other firms because we listen to them, provide unbiased feedback and analysis, and deliver high value results.
Our Executive Team
Our executive team has over 60 years of combined experience in the contact center and shared services field. We have worked as executives for in-house, corporate operations, for service bureaus and contact center consultancies. We have amassed a wealth of people, process and technology experience through hundreds of outsourced programs. We provide that experience atno cost to you and ensure you get the best fit vendor partner.
Chris Lynch
Chris has over 25 years of management experience in the Contact Center / BPO space. He has held executive level positions involving operations management, sales, account management, performance management, business process definition, training, mentoring, recruiting, and business planning/development. He has worked for several top 20 firms helping them solidify operations, client services and sales groups. His experience has been especially focused on major clients with large scale, multinational needs and has implemented solutions in the US and multiple countries around the world.
Zack Ratcliff
Zack has over 20 years of management experience in the Contact Center / BPO space. He has held executive level positions involving contact center operations management, multi-channel sales and customer service, account management, performance management, business process definition, outsourcing strategy, and business planning/development. He has worked with scores of global outsourcing firms helping them solidify operations, client services and sales groups. His experience has been especially focused on implementation and operation excellence of major clients with large scale and has implemented solutions in the US and multiple countries around the world.
Tim Tinnel
Tim has over 25 years in the contact center, logistics and healthcare verticals running operations for top 25 outsourcing companies; building businesses around technologies for omnichannel platforms, AI, and telecommunications networks; and managing tech and services for large scale healthcare, pharma and med providers. His expertise at understanding the context in which complex applications and services are provided allows him to execute at all levels of the organization from executive strategy to technology and operational tactics.
