Many companies keep their customer service team in-house under the impression that they can best serve their customers by paying to train and retain a large group of service agents who they feel best represent their brand. There is nothing wrong with this thought process, but it can be very expensive and inadvertently create a service bottleneck for their customers.
We believe you can achieve a mix of in-house and sourced service delivery to allow for the best fit partnering of your service needs. Many companies start off the service outsourcing process by taking the “easier” inbound customer service transactions and moving them to service bureaus whose core job is to provide lower cost, high quality customer service while partnering to become part of your brand.
Are you new to the idea of outsourcing inbound customer service? Let us help you understand your options at no cost or commitment to you. We will help you weigh the options and opportunities today’s technologies allow for work at home, distributed, dedicated, shared, and many other outsourced service models and find the one that is right for you.
We can help you with your Inbound Customer Service needs and will help you bring your customer service to the age of distributed communication. Contact us today and we will help you decide which Inbound Customer Service partnering model is right for your organization.